Refund and Return Policy for BUZZFEEDVIRAL

At BUZZFEEDVIRAL, we want you to be fully satisfied with your purchase. If you’re not happy with your order, our Refund and Return Policy ensures that the process is easy and straightforward. Please review the following guidelines to understand how we handle returns and refunds.

1. Return Eligibility
You are eligible to return items within 30 days from the date of delivery for a full refund. To be eligible for a return:

  • The item must be unused, unopened, and in original packaging.
  • All tags, accessories, and instructions must be included.
  • Customized or personalized items are not eligible for return unless defective.

2. How to Request a Return
To start the return process, please contact us at contact@buzzfeedviral.xyz or call 708-898-1437 with your order number and reason for the return. Our customer service team will assist you with the return process and provide return instructions.

3. Return Process
Once your return request is approved, you will need to send the item back to us. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or if the item is defective.

To ensure the safe return of your item, please use a trackable shipping service. We recommend purchasing shipping insurance to protect the value of your return, as BUZZFEEDVIRAL is not responsible for lost or damaged items during return shipping.

4. Refund Process
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note that:

  • Shipping fees are non-refundable.
  • The cost of return shipping will be deducted from your refund unless the item is defective or incorrect.

5. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at contact@buzzfeedviral.xyz or 708-898-1437. We will arrange for a free return and offer a replacement or full refund based on your preference.

6. Non-Refundable Items
The following items are non-refundable:

  • Personalized or customized products (unless defective).
  • Gift cards or other non-returnable products.
  • Items that are opened, used, or not in their original condition.

7. Cancellations
If you wish to cancel your order, please contact us as soon as possible. We can cancel your order before it is processed and shipped. Once the order has been shipped, we cannot cancel it and will process it under our return policy.

8. Customer Support
If you have any questions or concerns regarding our refund or return process, please feel free to contact us at contact@buzzfeedviral.xyz or 708-898-1437. We are here to ensure you are completely satisfied with your purchase and assist you in any way we can.

Thank you for choosing BUZZFEEDVIRAL! We are committed to providing you with high-quality products and ensuring a smooth return and refund process.